Third-party sellers are reportedly troubling users for posting negative reviews of products on Amazon

Third-party sellers are reportedly troubling users for posting negative reviews of products on Amazon

As per reports, sellers are reaching out or rather hounding buyers to edit their reviews or entirely delete their negative reviews about the products they are selling.

HIGHLIGHTS

  • Amazon customers are getting hounded by third-party sellers for posting negative reviews of products on the platform.
  • Amazon has a special section for customer reviews where customers can rate the products they have bought
  • The sellers are not making people do this for free, they are providing the option of exchanging the product or get a refund for the product.

In a bizarre incident, Amazon customers are getting hounded by third-party sellers for posting negative reviews of products on the platform. Amazon has a special section for customer reviews where customers can rate the products they have bought and write a good or bad review about them. However, turns out some sellers are not happy about reviews people are writing and reportedly hounding them by sneaking into their mail account.

As per a report by Wall Street Journal, sellers are reaching out or rather hounding buyers to edit their reviews or entirely delete their negative reviews about the products they are selling. The sellers are not making people do this for free, they are providing the option of exchanging the product or get a refund for the product. Notably, sellers are not supposed to access the email ID or phone numbers of customers let alone reach out to them. Now, some of them have got access to the buyer’s personal information which is shared with Amazon. It is a violation of the privacy of users.

A New York-based Amazon customer, Katherine Scott told WSJ that she had left a negative review of a kitchen product she had bought from the e-commerce platform in March. She wasn’t happy with the product as it did not seem like the one that was displayed on the platform. Days after she posted the negative review of the product, a person claiming to be an Amazon representative offered her a refund in exchange for deleting her review.

“We are willing to refund in full. When we do not receive a response, we will assume that you did not see it and will continue to send emails. We hope you can reconsider deleting comments at your convenience okay?” the mail by the representative read.

When she refused to delete the review, another representative offered double the amount of what she had paid for the product. The sellers mailed her over and over again. “It was so creepy. They emailed me directly about it over and over,” she told the publication.

Another customer who was also hounded by the sellers said that the company will keep on chasing the customer till he changes the review.

However, Amazon had denied sharing the customer email address with the third-party sellers. In company’s privacy page, it notes that Amazon shares personal information related to the customer’s transaction. “These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes,” Amazon says.